Refund & Cancellation Policy

1. General Policy

Users can request cancellations via:

• Phone: +91-7559452369
• Email: info@opositivehealth.com

2. Surgery Bookings

• Before admission: 10% deduction
• After admission: Charges depend on hospital policies
• Tests, treatments, and fees will be deducted

3. Health Plans

• 100% refund within 7 days
• Condition: No services used

4. Lab Tests

• 100% refund if canceled 24 hours before collection
• After that: ₹150 deduction

5. Failed Transactions

• Full refund to original payment method
• Refund processed within 7–10 working days

6. Refund Processing

Refunds are initiated after verification. Delays may occur due to banking systems.

7. Important Notes

• Refund depends on service usage
• Platform does not hold failed payments
• Users should review terms before payment